Support

Something not working, or a question the site does not answer? Write to support@ohmage.co.uk.

What helps

• Which Mac, iPhone or iPad you are using, and its OS version.
• How the unit is connected: by USB or Bluetooth, or through a Mac that is sharing it.
• What you did, what you expected, and what happened instead.
• On the Mac, with the unit plugged in by USB, what this prints when you run it in Terminal. It checks the whole path to the unit without the app's windows:

/Applications/Ohmage.app/Contents/MacOS/Ohmage --selftest

Before you write

The unit is not found on the Mac.

Plug it in by USB, or pair it with the Mac in System Settings, holding the unit's power button until its light flashes blue. Ohmage picks it up whenever the Mac connects to it. If the Mac cannot connect to it over Bluetooth, switch the unit off and on again.

You do not need Creative's software installed. If it is, quit it while Ohmage is running.

The unit is not found on an iPhone or iPad.

Keep Ohmage open on screen while it connects, which usually takes a few seconds. Check the unit is switched on and nearby, and allow Bluetooth when Ohmage asks. It does not need to be paired in Settings to be found. If it still has not appeared, tap Look Again.

The unit talks to one app at a time, so if Creative's app is open on this or another phone, close it.

A shared unit has disappeared.

If either system has been reinstalled, or has forgotten the other, the two need pairing again, and Connections says so under its name. Open Connections on either and compare the six digits.

Not there yet

• Per-input playback and recording levels, the mixer.
• CrystalVoice microphone processing.
• Staying connected to the unit while the app is in the background on an iPhone or iPad.